Community Forum

Bill Increase

New Poster

Bill Increase

My bill increased almost 25% a couple of months ago, and it is too much. I'd like to downgrade my service or get new discounts if available. I am a student and have been consistent with my payments thus far, so I'd really appreciate some help.

Official Employee

Re: Bill Increase

sydneylaura, thank you for reaching out to us on the forums. 


I understand how alarming it may be to see an increase in your monthly bill. I'm confident we can find a package to fit your budget! Please send me a PM with your first and last name to review the account further together. Looking forward to it! 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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