Xfinity plant
Xfinity globe
Community Forum

Being charged for my own modem!

Regular Visitor

Being charged for my own modem!

I moved to a new location in September and set up my Internet service with the Modem I've used for several years.  Suddenly on my most recent bill there is an equipment rental charge for my modem.  I called billing and was told they would escalate it to the equipment team and I would hear back within 10 days.  I did not receive any communication and when I called back I was told the ticket was closed, and it had been determined that I have a comcast rental!  Absolutely false!  The matter was again esalated to the equipment team and I have little faith that it will be addressed appropriately.  Help!

Official Employee

Re: Being charged for my own modem!

Hi kritas, I  can review this further on my side.  Please send me a private message with your account information (your name, address and account number). 

 

Thank you

Official Employee

Re: Being charged for my own modem!

Hi Kritas, thank you for the update and glad to hear our local team was able to get this taken care of for you.

 

Thank you