Hello HappyGirl76. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with reviewing your account and notations to try and understand why there may be a block. To get started, please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
Hi HappyGirl76. Since we didn't see a response from you on this, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.