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Automatic Billing Credit

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Automatic Billing Credit

Hello, A few months ago, I was late on my payment and received a $10 late fee charge. However, on that same bill, I was informed that if I switched to automatic billing, I would receive a $10 credit once I signed up for the service and made my first automatic payment. It's been several months since then, and I have made at least 3 automatic payments but I have yet to receive the $10 credit I was promised. Can someone help me get this resolved? CK