This has got to be the most useless thing any company can do. I want to talk with a person and it loops me back over and over without ever giving me the option to speak with a representative. If I never use the internet for the rest of my life because Xfinity is the only carrier in my neighborhood I would be happy. I tried several times to post a payment and the first one was rejected. I did not get a message, email or text regarding it and why. Made a payment this morning and now I have a mail message saying I have a late fee. NO! I am not paying any <Edited> late fee because your automated system filed to process my online payment and never notified me! You are sure able to send a late fee notice but can't send a message regarding payment rejection? Why is that?
I tried to futilly speek with a representative and even though it says a representative will help you if you can't get a resolution I have been unable to speak with anyone after over 3 hours of trying. <Edited>