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Automated System.

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Automated System.

This has got to be the most useless thing any company can do.  I want to talk with a person and it loops me back over and over without ever giving me the option to speak with a representative. If I never use the internet for the rest of my life because Xfinity is the only carrier in my neighborhood I would be happy.  I tried several times to post a payment and the first one was rejected.  I did not get a message, email or text regarding it and why.  Made a payment this morning and now I have a mail message saying I have a late fee.  NO!  I am not paying any <Edited> late fee because your automated system filed to process my online payment and never notified me!  You are sure able to send a late fee notice but can't send a message regarding payment rejection?  Why is that?

I tried to futilly speek with a representative and even though it says a representative will help you if you can't get a resolution I have been unable to speak with anyone after over 3 hours of trying.  <Edited>