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Auto payment did not work

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New Poster

Auto payment did not work

I had auto payment setup since the start of service. But last month it did not work and now I have been charged $10 as late fine.

This is a technical issue from your side can you please look into this

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Official Employee

Re: Auto payment did not work

Hello shrmitul. We appreciate you visiting and posting on our Forums. I can assist with reviewing your account and your billing & payment issue. To get started, please send me a private message and include your full name and service address so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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