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Auto pay but not received by Xfinity

Regular Visitor

Auto pay but not received by Xfinity

Hi,

 

I setup the autopay ever since I signed up for my internet service. It was a smooth sailing for a few months. But today I received my Nov. bill saying I didn't pay for my Oct. bill. However, my credit card was already charged for this amount. I called the customer server but no help. I have the proof that my credit card was charged. What can I do now?

 

Thanks

 

 

Official Employee

Re: Auto pay but not received by Xfinity

Hi there, peylihszu. I can look into your recent payment. 

Can you please private message me your full name? Thank you for posting to our forums. 

To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side. 
 


I am an Official Comcast Employee.
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Regular Visitor

Re: Auto pay but not received by Xfinity

I used the chat to open up a payment research ticket and was asked to fax the bank statement as the proof of payment. The fax number given was 503-617-1179 but however this number never picked up the fax.

 

I then chatted again twice with Comcast but no one knew what to do.

 

I did a google search and other people had the same issue before. Not sure what to do now.

Regular Visitor

Re: Auto pay but not received by Xfinity

Regular Visitor

Re: Auto pay but not received by Xfinity

Hi ComcastMartin,

 

I sent a private message to you already. Please help with providing the correct fax number.

 

Thanks!