I apologize for the confusion with this issue. When the service representatives were stating you would receive a $10.00 discount for signing up for Eco-Bill and Autopay, they did not clarify that this was already represented in the $29.99 a month pricing that was offered to you. The standard pricing for this promotion for Performance Internet is $39.99 a month. There is no way to give you this same level of internet for any cheaper than the $29.99 a month that you ordered. If you have any further questions or concerns, please feel free tor each back out to me.
"When the service representatives were stating you would receive a $10.00 discount for signing up for Eco-Bill and Autopay, they did not clarify that this was already represented in the $29.99 a month pricing that was offered to you. The standard pricing for this promotion for Performance Internet is $39.99 a month."
Explain to me again how this is not a billing fee.
You advertise the $29.99.
You advertise the $10.00 discount.
Then you say if you don't have the discount it's $39.99.
It's the false advertising bait-and-switch that Comcast does so well.
So let me get this straight. Comcast advertises the package for $29.99 ASSUMING the customer will accept the discount? And I'm assuming of course that the Comcast rep discloses that the autopay/ecobill discount is "built in" to the base charge? Or perhaps they're just hoping no one will call them on it? This is why so many despise Comcast, shady advertising and billing practices like this. It's not any one low-level employee's fault, but you have to understand how ambiguous and shady these practices seem and how customers will view such practices right?
Hello.I am going through the same thing but I was NEVER told about eco bill or auto pay and now I have been charged an extra $25 for this month's bill.They wouldn't allow me to even listen to my recorded conversation with the agent who signed me up to prove my point.Rude and unwavering ,the agent would not remove the $25 even when I signed up for auto pay and eco bill.Poor customer service.She said that her supervisor would listen to the recording but that I would never be allowed to listen to it.How convenient! I have emailed Tom,K.,the president,concerning this.
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