Community Forum

April Bill

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New Poster

April Bill

Why did my bill increase by $13.38?

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Problem Solver

Re: April Bill


@BF87 wrote:

Why did my bill increase by $13.38?


What items changed from last month?

Joe V
(not a Comcast employee, just another paying customer)
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New Poster

Re: April Bill

My bill increased as well by about $15 even though we did not make any changes to our plan. Have been trying to get customer service to talk to a real person but keep getting redirected to an automated voice. We were not warned of an increase in any way in our previous bill.

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Official Employee

Re: April Bill

Hi BF87. Thanks for visiting and posting on our Forum. It sounds like you may have had discounts on your service. Discounted pricing only lasts for a limited period of time and does eventually shift to Everyday Price. If these discounts expired, your bill will have increased automatically. If you would like assistance review your account's billing, I can help. Please reach out to me via private message and include your full name so I can assist you. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Contributor

Re: April Bill

You're lucky, mine went up $30, for internet only. Unreal. I expected it, and tried to get a new promotion before the old one ran out, but still cannot get anyone on the phone, or online. None of my posts here have been answered since April as well. I see you posted the day after my first post, and I mine hasn't yet been answered. 

 

Good luck. It looks like you are getting help. For me, I contacted the competitor. THey actually answered within seconds.