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Agreed to a price but being charged $29.61 more per month

Regular Visitor

Agreed to a price but being charged $29.61 more per month

Hi, 

On December 5, 2017, I agreed to a price with Comcast for service of $89.99 for the XF Starter Bundle, with the estimated total monthly costs being $151.02 (see screenshot below).  For the past two months, I have been billed $114.95 for the XF Starter Bundle, resulting in a total monthly cost of $180.63, $29.61 more than what I agreed to per month.  I just spoke to someone from Comcast on the phone and they said they could not honor this price and would not allow me to email my confirmation regarding this price. 

I am very dissappointed with this service and as a result I have requested to disconnect my service in two weeks as I will switch to Verizon Fios.  I really like Xfinity and would like to remain a customer if someone can help resolve this billing issue for me, but if not I'm afraid I will be switching.

 

xfinity_confirmation.JPG

Expert

Re: Agreed to a price but being charged $29.61 more per month

If you're in a contract for 2 years, expect to pay an early termination fee of around $220.

 

For correct information regarding Early Termination Fees please see here.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Regular Visitor

Re: Agreed to a price but being charged $29.61 more per month

My contract was from 2015 to 2017, all the legal documents are from 2015.  That contract ran out and my bill went up, so I called and asked for a better price, at which point I thought I had a new contract at $89.99/month as you can see from the email confirmation.  Apparently that email confirmation is meaningless.

Official Employee

Re: Agreed to a price but being charged $29.61 more per month

Hi mikeb9, 

 

I can review your billing concerns. Can you please verify your first and last name, full street address, and the phone number or account number associated with your services in a private message? 

 

To send a private message click on my name "ComcastChe", then click private message me.