Community Forum


New Poster



Last month I paid my bill without examining the invoice.

I checked it today and found a $5.99 charge for Jojo Rabbit which I presume is a kid's movie.  I did not knowingly buy a movie of any kind and certainly not a child's flick.  I'm 91 and my wife is 88.  Neither of us are in our second childhood --yet --.  It is possible that in checking the  many shows provided by Xfinity, I or she could have hit a wrong button.  Please remove this charge and give a credit for it next month.

Thank you.


Gold Problem Solver


If an employee doesn't help you here in the Forums, contact one of their Billing reps and ask them to issue a credit. Call them at the phone number on your bill or 1-800-Comcast, use one of the options at, or visit a Service Center or Xfinity Store if one is nearby (check locations and hours at

In addition to getting the billing corrected, consider setting up a Purchase Pin on each of your cable boxes/DVRs and in the Stream app and web portal to prevent this from happening in the future. See and/or and/or


Always check your statement each month. Skipping it tends to be hazardous to your financial health!