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$70 service charge

New Poster

$70 service charge

I have been thru text chat and voice call concerning a dispute for a $70 service charge that I had no repair done with.   Who do I contact to continue this dispute with my billing?    Ive never been charged for a service call and had I know the visit was a "charged" visit I never wold have scheduled it since I already knew the issue was with my Tv.

Official Employee

Re: $70 service charge

Hello steveamp. We appreciate you visiting and posting on the Xfinity Forums. I can assist with reviewing your recent technician visit and the fee associated. Please reach out to me via private message and include your full name so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 
 


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Official Employee

Re: $70 service charge

Hi steveamp. Thanks for private messaging me and confirming resolution of your concern. If you need assistance with anything else, feel free to create a new post and our team would be more than happy to help you again. Smiley Happy
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!