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I changed my internet plan from speed 250 mbps to 300mbps because it was giving me a better deal. After switching, I noticed that the internet speed slowed down. I called a representative and tested our internet speed which was only pulling speed up to 40mbps. I was referred to a technician and had schedule an appointment. This $70 fee was not mentioned at all during my call and why am I being charged for something that was not my fault?
Apologies for the issue and the experience that you described above.
The $70 fee has been credited to your account today. Thanks for your patience and thanks for choosing Comcast.