Hi there, bradleycraigmyl. I can do my best to make your situation better.
Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.
It's just one more way that Comcast has of cheating you. Recently I had problems with On Demand and the problem was with my cable box. Several times each I went though the steps of rebooting it via online and via unplugging it. Then I chatted with an agent who reset it about 6 times.
Finally we decided I needed a new box. He said he could schedule a tech to come to my home. I said why don't I just replace it myself via the local store. He said I could do that but he was not allowed to suggest that to me. Went to the store, got new box, $0.
I've been with them for about 15 years and they have the worst customer service ever! I only stay with them because of the high speed internet. A few examples of poor/cheating service:
* once when renewing contract agent insisted that in order to get the TV package I wanted I'd have to also get phone service that I didn't want. AND if I were to get the phone I'd have to pay for shipping.......get real.
* they once charged me over $400 for my monthly bill. Turns out they had charged me the year-to-date amount on my account. Had to get my bank to settle it for me. Comcast offered no reward for my troubles, did not even a "we're sorry".
There are a few good agents but that's not the norm.
Beware in all of your dealings with them. Good Luck.