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$29 offer not honored?

Regular Visitor

$29 offer not honored?

I received an offer for $29/month 1Y Performance Internet Plus in my mail (see picture). This was addressed to my current home address, not door to door without an address.


When I called to subscribe as a new customer, I was only offered a $39/month 1Y Performance Plus contract, or a $29/month 2Y Performance Plus Internet contract.


I understand that these prices do not include the $10/month charge for the router or taxes.


Why can't I just get the package that I was offered by mail?

In the end I took the $39 offer because I needed internet, but I am still within my first 30 days, so if this doesn't resolve itself I'll just send everything back.

Official Employee

Re: $29 offer not honored?

 Hello, and thank you for reaching out to us. I would be happy to check and see if there are any available promotions for you if you would like. To protect the privacy of your account, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.