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$10 Auto Pay and EcoBill Discount not showing up, Can you please help me out?

Frequent Visitor

$10 Auto Pay and EcoBill Discount not showing up, Can you please help me out?

I had Comcast for 2 years now, I always have autopay but I did not have Ecobill turned on, so I did not receive any discount. Thats my bet. Anyways, I signed up for another 2 years contact in Nov, 2017, and the agent told me to turn on the EcoBill to receive $10 discount. I turned it on right away but the discount was not reflected on the my latest bill. I don't know if the agent forget to process it or I missed a step. I did not receive the phyical bill in mail this month, so I think I did it correctly. Appreciate it if someone can point me to the right direction. Thanks. 


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Expert

Re: $10 Auto Pay and EcoBill Discount not showing up, Can you please help me out?


tmac6767 wrote:

I had Comcast for 2 years now, I always have autopay but I did not have Ecobill turned on, so I did not receive any discount. Thats my bet. Anyways, I signed up for another 2 years contact in Nov, 2017, and the agent told me to turn on the EcoBill to receive $10 discount. I turned it on right away but the discount was not reflected on the my latest bill. I don't know if the agent forget to process it or I missed a step. I did not receive the phyical bill in mail this month, so I think I did it correctly. Appreciate it if someone can point me to the right direction. Thanks. 


The discount, which is now $5 for both autopay and ecobill, will show up on the second bill after turning those on.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.

All Replies
Expert

Re: $10 Auto Pay and EcoBill Discount not showing up, Can you please help me out?


tmac6767 wrote:

I had Comcast for 2 years now, I always have autopay but I did not have Ecobill turned on, so I did not receive any discount. Thats my bet. Anyways, I signed up for another 2 years contact in Nov, 2017, and the agent told me to turn on the EcoBill to receive $10 discount. I turned it on right away but the discount was not reflected on the my latest bill. I don't know if the agent forget to process it or I missed a step. I did not receive the phyical bill in mail this month, so I think I did it correctly. Appreciate it if someone can point me to the right direction. Thanks. 


The discount, which is now $5 for both autopay and ecobill, will show up on the second bill after turning those on.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Frequent Visitor

Re: $10 Auto Pay and EcoBill Discount not showing up, Can you please help me out?

Thanks a lot for helping me out.  I will wait for my second bill. Appreciate it Smiley Happy

Official Employee

Re: $10 Auto Pay and EcoBill Discount not showing up, Can you please help me out?

Hello tmac6767, if you need any further help going forward please reach out to us, we are always here to assist. Have a great day.