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$10.00 Eco-bill and Autopay Discount

New Poster

$10.00 Eco-bill and Autopay Discount

I seem to be in a similar boat as many other frustrated Comcast customers.  I voluntarily enrolled into both Eco-Bill & Auto Pay upon entering a service contract in February 2018.  I confirmed the Eco-bill and Autopay discount with the original sales representative prior to initiating the service contract.  After receiving the first bill in March I did not see the discount. I reached out to Comcast and spoke with Jasmine who issued a $10.00 rebate on my April bill and assured the discount would be applied moving forward. Upon receiving my bill notification via email I noticed the discount was not applied to my March or April bill. Once again I reached out to Comcast for the third time regarding the same concern. I spoke with Sarah and Deborah. Both professionals stated, “Because the discount was an online promotional offer I do not have a code on my end to apply the discount to bills moving forward.” Both Sarah and Deborah referred me to this online forum. I attempted to access the chat service, but I was unable to get it to load properly.  As a new customer I am very discouraged by the lack of accountability and professionalism of Comcast. Customer service representatives were personable and respectful; however, I do not understand the hoops “valued customers” must jump through in order to ensure Comcast upholds its promotional offers and promises.  

Expert

Re: $10.00 Eco-bill and Autopay Discount


@husfelts wrote:

I seem to be in a similar boat as many other frustrated Comcast customers.  I voluntarily enrolled into both Eco-Bill & Auto Pay upon entering a service contract in February 2018.  I confirmed the Eco-bill and Autopay discount with the original sales representative prior to initiating the service contract.  After receiving the first bill in March I did not see the discount. I reached out to Comcast and spoke with Jasmine who issued a $10.00 rebate on my April bill and assured the discount would be applied moving forward. Upon receiving my bill notification via email I noticed the discount was not applied to my March or April bill. Once again I reached out to Comcast for the third time regarding the same concern. I spoke with Sarah and Deborah. Both professionals stated, “Because the discount was an online promotional offer I do not have a code on my end to apply the discount to bills moving forward.” Both Sarah and Deborah referred me to this online forum. I attempted to access the chat service, but I was unable to get it to load properly.  As a new customer I am very discouraged by the lack of accountability and professionalism of Comcast. Customer service representatives were personable and respectful; however, I do not understand the hoops “valued customers” must jump through in order to ensure Comcast upholds its promotional offers and promises.  


You most likely will see a $5 discount for Ecobill and Autopay on your next bill.



I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

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Official Employee

Re: $10.00 Eco-bill and Autopay Discount

Hello husfelts. I can assist with reviewing your account and service package for the discount details regarding Ecobill and Autopay. Please reach out to me via private message and include your full name, service address, and account number so I can access your account.To send me a private message click my name (ComcastJoeTru) and click Private Message Me.