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xfinity streaming app

I cannot get anyone to help me. Can anyone please tell me if there is yet another glitch with the streaming app?? I cannot watch channels that I should be able to watch on the streaming out. It tells me I'm out of my home, but I am not out of my home. I've contacted a Comcast employee, Amir, who will not respond. I've asked the community. Can anyone help please? I'm attaching a file to illustrate the problem I'm having. It tells me I'm not at home. I am. I am not on any other network. My modem is brand new, great, Comcast approved. It was working. Now it's not.

 

I cannot get any answers. Why are customers treated this way? I simply do not understand. 

 

Any help, response, anything from anyone is greatly appreciated. 

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Bronze Problem Solver

Re: xfinity streaming app


@SureB wrote:

I cannot get anyone to help me. Can anyone please tell me if there is yet another glitch with the streaming app?? I cannot watch channels that I should be able to watch on the streaming out. It tells me I'm out of my home, but I am not out of my home. I've contacted a Comcast employee, Amir, who will not respond. I've asked the community. Can anyone help please? I'm attaching a file to illustrate the problem I'm having. It tells me I'm not at home. I am. I am not on any other network. My modem is brand new, great, Comcast approved. It was working. Now it's not.

 

I cannot get any answers. Why are customers treated this way? I simply do not understand. 

 

Any help, response, anything from anyone is greatly appreciated. 


In other thread you posted in, ComcastAmir wrote he replied to you in private message. Check your messages

 

http://forums.xfinity.com/t5/XFINITY-Stream-Website/Xfinity-Streaming-App/m-p/3006534

Official Employee

Re: xfinity streaming app

Hi SureB,

 

I've replied to your private message and am ready to assist you further. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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