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xfinity home app rules don't work

Regular Visitor

xfinity home app rules don't work

For rules created on the mobile app -

Some rules work, some do not...

Rules to automatically arm or disarm DO work.

Rules to notify when disarmed DO work.

Rules to notify (by any means) that a door or window opens, or remains open, do NOTHING.

 

Rules created on the web portal all DO work.

 


Accepted Solutions
Official Employee

Re: xfinity home app rules don't work

dmichaels -- 

 

We made a change on our end.  Can you let us know if this has resolved the issue?  

 

Thanks!

 

Rachel


All Replies
Official Employee

Re: xfinity home app rules don't work

dmichaels -- 

 

Thanks for taking the time to reach out & let us know.  I was able to pull up your account information & share with the appropriate team to investigate.  I will reach back out when I have more information.  

 

Thanks!

 

Rachel

Official Employee

Re: xfinity home app rules don't work

dmichaels -- 

 

We made a change on our end.  Can you let us know if this has resolved the issue?  

 

Thanks!

 

Rachel