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unable to change status

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New Poster

unable to change status

Keep getting "am error occurred while attempting to change your system status 11311" so i cannot disarm alarm from app on my galaxy s6 or iPhone 6
New Poster

Re: unable to change status

I'm now getting this same error as well 11311
Official Employee

Re: unable to change status

Hi samantha13004 & Jane03 - 


We are seeing that customers are experiencing intermittent issues using the Xfinity Home mobile app.  Engineers are currently working to resolve the issue as quickly as possible.


Thank you for your patience and sorry for any inconvenience we may have caused.