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no live feed

My alcatel has 4g but i cant watch live feed on my security camera my screen goes black on my phone... Why i keep logging out when live feed on my laptop?

Official Employee

Re: no live feed

Hi joec75 -- 

 

I pulled up your account & have opened up a ticket on your behalf.   A tech should reach out to you directly to troubleshoot.

 

Thanks!

 

Rachel