Xfinity plant
Xfinity globe
Community Forum

mobile app issue

New Poster

mobile app issue

Cameras are working & I can watch stuff on pad that came with alarm system at home but not on my mobile app. It used to work & that made us relax because we could watch when we're not home but now it keeps saying "could not connect to camera". Please I need this fixed because it causes me stress
Official Employee

Re: mobile app issue

Hi pkas - 


I've pulled up your account & opened a ticket on your behalf.  A tech should reach out to you directly to troubleshoot this issue.