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mobile app for iphone not working

New Poster

mobile app for iphone not working

My mobile app works less than 10% of the time.  I called in to customer service and was connected with a nice, polite man who did not offer any help or suggestions.  I can log in just fine, just get the never ending twirling circle when I try to arm or disarm from the app.  Is there a way to fix this?

Regular Contributor

Re: mobile app for iphone not working

I am guessing you are having a network issue?  As far as I know the app works fine, it does on the three IOS devices I have used it with.

New Poster

Re: mobile app for iphone not working

I do not have a network issue.  From my iphone, I can log in just fine, I push arm or disarm, but it my code and get the never ending circle.  I have let it go for over 10 minutes.  It is the app.

Problem Solver

Re: mobile app for iphone not working

Is this while on Wi-Fi or cellular network (or it happens the same way in either of the cases)?

New Poster

Re: mobile app for iphone not working

It has happened both ways.

Frequent Visitor

Re: mobile app for iphone not working

Same here.  And the webportal is down right now.

 

This security system is really a piece of garbage.  I have no faith that it works at all and will be asking for my money back.