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logging into home app on samsung s6

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New Poster

logging into home app on samsung s6

i can log in on my phone but not on my wifes phone.same phone, same app, same home, same account. how come one works but not the other?

Problem Solver

Re: logging into home app on samsung s6

Are you using the same primary login info for both? Only the primary email and password will work. If your wife is trying her email and password, that is why she can not log in. Try this and report back here!

Official Employee

Re: logging into home app on samsung s6

Hi timspets - 

 

I pulled up your account & see that you are only receiving sign in errors when your wife is using her email address to try and sign in to the Xfinity Home app.

 

Our app only supports sign in with the one email address that is associated with the Xfinity Home account.  For you, this is your email address.  Your wife would have to sign in with this address.  Alternatively, I can update the email address on your account to an @comcast.net address that you are both comfortable sharing.  

 

Thanks!

 

Rachel

New Poster

Re: logging into home app on samsung s6

<p>Thanks,working ok.</p>
Official Employee

Re: logging into home app on samsung s6

Hi timspets - 

 

Happy to help.  Please reach out if you have any further issues.

 

Thanks, 

 

Rachel