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home mobile app not working

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home mobile app not working

App takes forever to load, then half the time I get a trouble signing you in message, which comes and goes without me changing my login info. When comcast does let me in, half the time I can't arm or disarm the system or view the camera. This app is completely unreliable and pretty much worthless.
Official Employee

Re: home mobile app not working

Hi dawnmarie01 -


We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end. I will provide updates to the pinned message at the top of this forum as they become available. I apologize for the inconvenience and thank you for your patience.