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history tab error message

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Regular Visitor

history tab error message

I get an error message when trying to pull up alarm history. The error code is 43500
Official Employee

Re: history tab error message

Hi BILLBINKLEY - 

 

I've pulled up your account & am looking into this issue.  

 

Thanks,

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: history tab error message

Thanks Rachel. It worked fine for about a week....then I started getting the error message 43500 for about a year now
Regular Visitor

Re: history tab error message

Haven't heard anything back. Are you guys still working on this?
Highlighted
Official Employee

Re: history tab error message

Hi BILLBINKLEY - 

 

I've opened up a ticket on your behalf with the team who can look into the source of this issue.  It is currently being investigated.

 

Thanks,

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!