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error 43999 when trrying to log into xfinity home app

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error 43999 when trrying to log into xfinity home app

I keep getting error 43999 when trrying to log into xfinity home app. Please help

Official Employee

Re: error 43999 when trrying to log into xfinity home app

Hi jwlab - 

 

I pulled up your account & believe you may be trying to sign in with an email address not linked to your Xfinity Home security account.  I will private message you with the address you should be using.

 

Thanks!

 

Rachel