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error 43401

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error 43401

I have talked with xfinity twice now and had a tech at my house, still i cannot log into my home app.  Authorization error-please sign in with the email that you provided at the time xfinity home was installed error 43401.  i have entered everything correctly and all my logins work except my home security app.

 

I've reinstalled the app.

 

Really getting sick of doing it at the time i leave and return on my touchscreen.

 

Help!

Official Employee

Re: error 43401

Hi john4049 -- 

 

I'm happy to help!  I have already pulled up your account.  Due to the nature of your issue, I will private message you.  Private Messages can be accessed by clicking on the envelope icon in the upper right hand corner of any forums page.

 

Thanks!

 

Rachel