Community Forum

all of a sudden xfinity is not supporting chrome

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

all of a sudden xfinity is not supporting chrome

Yesterday xfiniity worked with my chrome browser.  Today nothing.  Tried all the recommended solutions and zilch.]

Expert

Re: all of a sudden xfinity is not supporting chrome


@bigfellow12 wrote:

Yesterday xfiniity worked with my chrome browser.  Today nothing.  Tried all the recommended solutions and zilch.]


Chrome just played tvland at https://tv.xfinity.com/ - have you installed updates for your OS and for chrome? (on chrome go to the 3 stacked dots upper right corner, select help > about. 



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Bronze Problem Solver

Re: all of a sudden xfinity is not supporting chrome


@bigfellow12 wrote:

Yesterday xfiniity worked with my chrome browser.  Today nothing.  Tried all the recommended solutions and zilch.]


Version 60 of chrome was just released on 7/25, it might be the problem, lots of security updates in it

Bronze Problem Solver

Re: all of a sudden xfinity is not supporting chrome


@bigfellow12 wrote:

Yesterday xfiniity worked with my chrome browser.  Today nothing.  Tried all the recommended solutions and zilch.]


Try the following (worked for me):

 

Untitled.png

Administrator

Re: all of a sudden xfinity is not supporting chrome

All,

 

We apologize for the issue that you have been experiencing streaming TV when using Chrome. I have heard from your fix team and they have provided some resolutions (see below):

 

  • If you do not have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), quitting the browser, relaunching, and navigating to the home page (https://tv.xfinity.com/) should clear up the issue. 

 

  • If you do have the "Keep local data only until you quit your browser" setting enabled in Chrome’s Cookie Settings (chrome://settings/content/cookies), try either clearing the browser cache from chrome://settings/clearBrowserData, exit and open Chrome, and navigate to https://tv.xfinity.com/or exit and open Chrome, navigate to https://tv.xfinity.com/

 

This issue was brought on by a recent update to Google Chrome that changed some of the compatibility requirements for files on pages hit during the login process. This explains why it started occurring outside of any version updates we have released.

 

If you have any further comments or questions, please let us know here. Thanks.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!