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Xfinity home app

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Xfinity home app

My xfinity home app is not working. I'm entering the right username and password and I keep getting an error message #210001 reading. I really need to access this to be able to set my alarm, especially when I'm not home. Please someone help!
Official Employee

Re: Xfinity home app

Hi aaaAnderson12

We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.