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Xfinity home app issues

My app has been down most of the day now. I was getting the 11311 error. Now it's saying my touch screen has lost network connectivity. No it hasn't!!
Official Employee

Re: Xfinity home app issues

Hi Stewart187 - 


I've already responded to another thread you've posted on, but want to reach out to you here as well.  We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel