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Hello. We are currently experiencing an issue with Xfinity Home that is preventing some customers to be able to connect through the web portal and/or the mobile applications. We are working hard to restore these services as quickly as possible. Systems can still be armed and disarmed from the touchscreen in the home but not through the mobile applications or web portals. Thank you for your patience!
Our engineers are still actively working to resolve the issue affecting the Xfinity Home Mobile App & Portal. Users may see functionality come back intermittently before it is fully restored. - ComcastRachelH
Update: We’ve been able to restore service. If you’re still experiencing issues, please PM me, but we expect that users will regain functionality. We’re continuing to work the issue and will post an update if we encounter additional service interruptions. Thanks. - ComcastRachelH
Hi Comcast Neal !!!
Will you hopefully post an update when you/we are back up 100% and back to running AOK for our PC Portal and Mobile Apps ??? Mine here at the Jersey Shore is down too.
Also - I was just thinking... it sure would be nice for Xfinity Home to send a "Text or E-Mail" to all of us "Globalwide" - when something like this (system up or down) happens !!!
How COOL would that be !!!
Now no connection at all, after login, now says "Your Touch Screen has lost its network connection".
what are we to do now! When will this all be fixed? It's been a day now! I hope Comcast will issue credits to everyone's account!!!
This is extremely disappointing. I've had the service for a little over a week, and I'm already having this issue. The tech on the phone (I waited for 14 minutes to speak to someone yesterday) said that this "never happens," which contradicts the posts in this forum from September, and July (as far as I went back) that show that Xfinity Home services go down every few months. Now I'm stuck in a contract that I'm not sure meets my needs. Great.
Same here. Apps still not working. Getting "Lost Network" message on the keypad. Reset everything and that didn't help. This is a really big issue and would love an update. Cannot get an answer from anyone. When I finally get to a real person on the phone (after a few disconnects and long waits), just get standard response. Hope it's resolved soon.
Nothing but connectivity issues since I had this system put in. My old system that you said you couldn't use which was bs worked better than this. Between bait and switch and poor poor product quality, I wish I would have stayed with my old provider....I wouldn't had to dish out $500 for this bs.
We get Site Error frequently on our iOS Xfinity Home apps and usually clears up within 30 minutes (frustrating but tolerable) but have had site error message for most of yesterday and this morning. Now we get past that issue but our cameras won't load. Sounds like Comcast is aware of the issue given this thread but I'm confused. The first post says Issue solved but Go to Solution link takes me further into the thread with no solution in site. Is it fixed and this is a separate bug? Are they working on the camera loading problem?
Still having the same issues this morning and from throughout the night since last night around 6pm EDT in NJ.
"Your Touchscreen has lost its network connection"... PC Portal still does not work, nor does my Android App.. My 6 Cameras keep dropping put locally on the Touchscreen too.
What going on Comcast ??? YES - some HONEST answers would be nice !!! We are NOT supid and we can clearly see you are having problems and yes 2 days of credit to all out accounts is definetly a must here !!!
Please KEEP US UP TO DATE and Postred with EVERYTHING along the way !!! Come On NEAL !!!
Hi all -
We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers are actively working on restoring full App & Portal functionality. I am working to add all of your names and accounts to a ticket to confirm your issues are resolved once we've issued a fix. I will provide updates as they are available. I apologize for the inconvenience and thank you for your patience.
I have a server error on my touchscreen. Rebooted/reset gateway and HS modem as well as touchscreen. No broadband or Cellular connectivity. If this is a known issue with the system a text or email to state such would be the right move so people are not spending an hour of their time messing with their hardware...
Hello Comcast Rachel,
THANK YOU for your honost and timley update on the problem that you/us are having with our Touchscreens and PC Portal and Andriod Apps !!!
IT IS ALSO LOCAL IN-HOUSE TOUCHSCREENS AS WELL !!! NOT JUST REMOTE APPS !!!
Please continue to keep us posted on EVERYTHING - EVERY STEP OF THE WAS AS YOU ARE ABLE TOO !!!
i also am having the same issue here in florida! i agree it would be benificial to all customers to know if theres an outage like this when it happens instead of searching for why this is happening
I am at work and unable to monitor the status of my home, which is very concerning. It is understandable that technical issues will arise, but with the web, mobile and lack of ability to directly reach a representative at comcast about the status of my home, it's a huge problem. Coupled with the fact that we just added the kwikset automated front door lock. Can you confirm that whatever bug that is causing this crash will not breach security and potentially unlock my door and/or disarm alarm system...or any of your customer's for that matter? Will we still be notified by email or phone if something is triggered at our home? Appreciate your response.
Please add me to the ticket, Rachel. Same problem in Waltham, MA. Can't log in either from iPhone app or from computer. Also, when I left for work this morning my touchscreen was saying that it had lost connectivity. (It said that when I first got up this morning, then seemed to correct itself, but that was short-lived.) Hope this gets fixed soon!
Hi all -
I'm adding all of your names. Thank you for your patience.
Hi erflds -
The errors you are experiencing are due to the larger issue that we are currently experiencing on the Xfinity Home Mobile App & Subscriber Portal. Our engineers are already actively working on restoring full App & Portal functionality.
I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix. I will provide updates as they are available. I apologize for the inconvenience and thank you for your patience.
Hi all -
Our engineers are still actively working to resolve the issue affecting the Xfinity Home Mobile App & Portal. Users may see functionality come back intermittently before it is fully restored.
Thanks for letting us know.
Jeremy1522, subway1786, ceg1013, rbannister1, dbalogh1201 -
Thanks for reaching out - I will make a note of all of your accounts. We are still actively working this issue. Again, I apologize for the inconvenience.