Xfinity Forum Archive...
This is an archived section of the community.
Content in this area has been identified as outdated or irrelevant.
This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.
Post your questions in the Xfinity Community
Gotta love it - called to troubleshoot my motion sensor and the person assisting me seemed like they never touched a piece of electronic equipment in their life. She told me the motion sensor was not connecting and that she can't see my system active. She said that the monitoring center probably could but then when I asked for the number to the monitoring center, she couldn't provide it! What a joke! I highly recommend everyone thinking about comcast home reconsider and go with a company with some actual customer service.
Hi tfogarty --
If you provide a little more information about the issues you are experiencing, I can try & help troubleshoot here.
Hi likremy -
I understand your frustration & I'd like to help. Are you having issues with the Xfinity Home mobile app? If so, could you please give me a little more detail about the trouble you are experiencing? I pulled up your account, but am not seeing errors with the mobile app.
Hi bdavis500 -
I have pulled up your account & am adding you to a ticket regarding the 43999 errors. I will follow up with you via the forums.
Stay away! I am out of contract with Xfinity home so I called to cancel the service. After asking a battery of questions eg (why are you canceling, what could we do to make you stay, etc) I continued to say that I did not want the service and there would be nothing they could offer me to make me stay.
After all of that they said that I have to pay my bill (which was not even due) in full BEFORE THEY COULD EVEN TAKE MY REQUEST FOR CANCELLATION. I explained that through bill pay the payment to Xfinity would be there the next day as it went through my bank and bill pay. I was not in arrears and my payment history is pristine as I have never been late for a payment. None of this mattered to them. I explained that my bill is current and the amount that was due was actually for the upcoming month. That didn't matter. I asked to talk with his superior and he actually said that he would not connect me with a superior as they were all busy with other customers. I truly thought I was having an out of body experience. He continued to say that I would have to call back , once my payment was made (which was not due yet) and THEN they would wait 48 hours for my payment status and THEN I could cancel and they would prorate my refund.
This is a third party business that is in contract wtih Xfinity. Shame on Xfinity for dealing with such unscrumpulous people.