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Xfinity Home App

I continue to get an error message when I try to log in to the Xfinity Home App in order to arm my alarm system. I have the most recent app versions. This has been occurring for several days. The error code is 13502. This is very frustrating to pay for a system that you cannot even use properly.

I would greatly appreciate any info you could give me.

Thanks,
Cathy
Official Employee

Re: Xfinity Home App

HI cjhump39073 -- 

 

We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal. Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end. I will provide updates to the pinned message at the top of this forum as they become available. I apologize for the inconvenience and thank you for your patience.


 

Thanks, 


 

Rachel