Xfinity plant
Community Forum
Xfinity globe

XFINITY TV Go - locked

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

New Poster

XFINITY TV Go - locked

Has anyone else experienced the locked programming on the XFINITY TV Go.  I am now seeing a message stating a Subscription is Required.  This happened overnight.  Two nights ago i was able to access episodes on these networks and last night i notice is says " subscription required." This is happening on networks i have like Fox, Cartoon Network, A&E and other standard networks.  Has there been a recent update to service or subscriptions that would cause this?

 

Thanks in advance. Chris

 

 

New Poster

Re: XFINITY TV Go - locked

I reported this to the united states of india's customer care less department seven hours ago and nobody has called me back or given me an update. As part of their forced migration to a different billing system they conveniently left off our subscriptions so we no longer have anything other than basic.


ETA - Try it now, mine is no longer showing locked.

New Poster

Re: XFINITY TV Go - locked

just checked but its still showing the same message Fox is not part of your subscription.  Subscription required

New Poster

Re: XFINITY TV Go - locked

Call and open a ticket that your cable service is not working properly.