Community Forum

XFINITY TV APP SECURITY FLAW

Xfinity Forum Archive
About the archive project

Xfinity Forum Archive...

This is an archived section of the community.

Content in this area has been identified as outdated or irrelevant.

This change was done in an effort to make the forum easier to use and to keep only the most helpful and recent content active.

Post your questions in the Xfinity Community

Regular Visitor

XFINITY TV APP SECURITY FLAW

Hi !

 

Please help. There are unknown users on my account, I can see them on manage devices watching movies, but I can not remove them. Even after changing my password I myself am not even asked to log back into the app. Is there anyone that can help with this please, by signing everyone out of comcast immediately, and having users sign back in if they have the actual current password? Please help and fix this for other users as well.

 

Thank you.

 

 

 

Problem Solver

Re: XFINITY TV APP SECURITY FLAW

I can help you with that. Give me a few minutes.

LHC



Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Problem Solver

Re: XFINITY TV APP SECURITY FLAW

Hi Val

 

I've deprovisioned all the mobile and PC devices on your account. You will need to log in again on any legitimate devices.

 

LHC




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as a Best Answer!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Regular Visitor

Re: XFINITY TV APP SECURITY FLAW

Hi Lori!

 

I sent you a private message with a very bizarre thing that is still happening.

 

Thank you.