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Why can't I connect to WiFi at work?

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Why can't I connect to WiFi at work?

I have installed Xfinity Stream Tv, Xfinity Hotspots, and Xfinity XFi on my LG phone.  And I haven't had too much trouble downloading television shows and movies.  My only limitations have been my storage limitations and not being able to download more than ten so far.  But I have had some trouble keeping connected on playback because I'm out of my monthly Gigabits from Cricket, and I'm  reduced in speed.  I really need WiFi now.  Only when I try to select a Hotspot near my work I keep getting a 'No Connection to the Internet' message.  I'm having the same problem with my Laptop too.  What am I doing wrong?  How can I get connected without already being connected already?