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Unable to watch live t.v. On Comcast stream

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Unable to watch live t.v. On Comcast stream

Trying to watch Bears football game on Fox on live stream.  Error screen keeps telling I need to be connected to home wifi, which I am, as I am sitting in my living room on my iPad.

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Re: Unable to watch live t.v. On Comcast stream


mominater wrote:

Trying to watch Bears football game on Fox on live stream.  Error screen keeps telling I need to be connected to home wifi, which I am, as I am sitting in my living room on my iPad.


Verify you're connected to your private wifi network and not your public wifi. If you verify that you are on your private wifi, verify your cable modem serial number match the one listed in you My Account web page - https://customer.xfinity.com/#/services/internet