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Thermostat not syncing on updated app

New Poster

Thermostat not syncing on updated app

My thermostat is working just fine but since I got the app update, it's not syncing with the app.

Official Employee

Re: Thermostat not syncing on updated app

Hi tgeorge31 -- 

 

I'd like to open up a ticket on your behalf to see what is happening.  A tech may reach out to you to troubleshoot with you directly.  I will follow up with you via forums.

 

Thanks!

 

Rachel

Official Employee

Re: Thermostat not syncing on updated app

Hi tgeorge31 -- 

 

Just wanted to check back in with you.  I see that a tech was able to reach you to troubleshoot.  Are you still experiencing any issues?

 

Thanks!

 

Rachel

New Poster

Re: Thermostat not syncing on updated app

Thanks for checking back in.  Tech support had me uninstall and then reinstall the app, but I'm still having the issue.  The temperature that shows up on the app is not correct.

Official Employee

Re: Thermostat not syncing on updated app

Hi tgeorge31 - 

 

Thank you for the update.  I am adding your response to the ticket & asking that more investigation is performed.

 

Thanks!

 

Rachel