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Session error We've encountered an error. Please try again Error:# 43502

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Session error We've encountered an error. Please try again Error:# 43502

Session error We've encountered an error. Please try again Error:# 43502..

I keep getting this message, how do I resolve?

Official Employee

Re: Session error We've encountered an error. Please try again Error:# 43502

Hi azay -

 

We're currently looking into the source of this error & will reach back out to you here.

 

Thanks!

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: Session error We've encountered an error. Please try again Error:# 43502

hello .. I did an update last night and cannot log into my Xfinity security home app on my phone gives me an error message #43502 and # error #21001.. and the app flickers  on and off with that message....This is the second time in the past few months it has happened..  also reinstalled the app about 20 times and still don't work....can you please tell me when  this will be fixed?

 

thank you

Official Employee

Re: Session error We've encountered an error. Please try again Error:# 43502

azay & P0p2014 - 

 

I apologize for the frustration that this has caused. We’ve been able to restore service to the Xfinity Home mobile app. If you’re still experiencing issues, please PM me so I can troubleshoot with you directly, but we expect that all users will regain functionality.

 

Thanks,

 

Rachel


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!