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Re: De-authorize devices

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Frequent Visitor

Re: De-authorize devices

I’ve had same issue. Your right if they have the old app it won’t make them sign in. Has anyone out there figured this out yet?
Expert

Re: De-authorize devices


@Bigmks wrote:
I’ve had same issue. Your right if they have the old app it won’t make them sign in. Has anyone out there figured this out yet?

HI, I moved your post to a separate thread. Please change the password for the username that you use to stream. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.



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Official Employee

Re: De-authorize devices

 

Hi Bigmks, I can assist you with De-provisoning all devices on the account so that anyone using your username will have to sign back into any equipment. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Regular Visitor

Re: De-authorize devices

Hi,
Can you use the X-ray tool to deauthorize every device using stream app so that they will need to log back in?