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Problems logging in - Error Code 13999

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Problems logging in - Error Code 13999

Can't log in on my phone or my home computer. Getting error code 13999 when I try to log in from my app and just says "there was a problem logging you in" when I try to log in from my computer. What is going on?

Official Employee

Re: Problems logging in - Error Code 13999

Hi jetdave4291 -


We are aware of an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers have been and continue to actively work on this issue. When resolved, App & Portal functionality will be restored & nothing will be needed to be done on your end.  I will provide updates to the pinned message at the top of this thread as they become available.  I apologize for the inconvenience and thank you for your patience.