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Movie Purchases

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Movie Purchases

When I go try to load a purchased movie on the Beta X finity roku app it loads all of my 50 plus movies but then does not allow me to select any of them. The screen completely freezes and i get kicked out of the app. I have tried to re install the app with no success. It did work the 1st week the app came out. Many of the movies were very poor quality even though they were supposed to be HD and then after a week or so none of the movies would play at all at this point the app on my roku is useless as I only want to watch the movies I purchased when we were full xfinity tv customers. We have only broadband with e company. Please advise.
Expert

Re: Movie Purchases


Zjwest wrote:
When I go try to load a purchased movie on the Beta X finity roku app it loads all of my 50 plus movies but then does not allow me to select any of them. The screen completely freezes and i get kicked out of the app. I have tried to re install the app with no success. It did work the 1st week the app came out. Many of the movies were very poor quality even though they were supposed to be HD and then after a week or so none of the movies would play at all at this point the app on my roku is useless as I only want to watch the movies I purchased when we were full xfinity tv customers. We have only broadband with e company. Please advise.

I moved your post to the stream app area of the forum. The Roku is in a beta (testing) stage and the Roku use of the stream app is designed to work on a live account with a device in the customer's home connected to their home internet service. It is possible that later on the use you describe might be available but such use has not been discussed or described by Comcast, at least at this point. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread or via Private Message from a Comcast Official Employee.


I am not a Comcast employee; I am just a customer, volunteering my time to help other customers here in the Forums.

If you'd like information about the Expert program, you can find it here.
Bronze Problem Solver

Re: Movie Purchases


Zjwest wrote:
When I go try to load a purchased movie on the Beta X finity roku app it loads all of my 50 plus movies but then does not allow me to select any of them. The screen completely freezes and i get kicked out of the app. I have tried to re install the app with no success. It did work the 1st week the app came out. Many of the movies were very poor quality even though they were supposed to be HD and then after a week or so none of the movies would play at all at this point the app on my roku is useless as I only want to watch the movies I purchased when we were full xfinity tv customers. We have only broadband with e company. Please advise.

This may be your problem:

 

"During this Beta phase, due to technical limitations, customers using the XFINITY TV Beta app on Roku (other than Stream customers) can only use that app on secondary TV outlets and will need to have at least one Comcast-provided TV box in their home."

 

Source: https://forums.xfinity.com/t5/Stream-TV-App/XFINITY-Stream-on-Roku/td-p/2834869

Official Employee

Re: Movie Purchases

 

Hi Zjwest, the link and information that (mvenanzi) shared is correct regarding your issue. Please click on the link for more information.