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Been having issues since last update. Same error 11101. I can't log in at all. Uninstalled and reinstalled. Just so happens I got a new same phone (Droid Turbo) for an issue unrelated to this. Same issue both phones.
Went to Google Play store. In the numerous similiar complaints was this link in each of the canned responses. In that response noted "...a ticket being opened...to fix the issue." I would like such a ticket opened please. You have my email @comcast.net.
Thank you in advance
Hi Pinares69 -
I'd like to help you. Are you performing a self-install?
We're currently investigating an issue dealing with self-install for control users. Can you please try using this link: https://www.xfinityhomesecurity.com/sp/homepage.html