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We had a problem Thursday, July 13th that prevented some users from being able to launch the Xfinity Home mobile apps that was resolved later that afternoon. I pulled up your account & see successful app activity. If you are still experiencing issues with the app, please let me know!
I'm also having an issue using the app. I had the home system installed 2 weeks ago and app doesn't work.
Have you logged into the Home web site successfully?
To pull up your account, I need some more information. Can you please send me a private message with the phone number or @comcast.net email address associated with your account? To send a private message click on my name "ComcastRachelH", then click private message me.