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Nest was working fine, then the update today broke it. I can still see and control the Nest from my iPad which still has the 7.6.1 version of the Xfinity Home app. However, in my iPhone 6S that was updated to 7.8 the nest does not show up in the Overview page so I cannot see it or control it.
I tried everything from restarting the app, rebooting the phone, reinstalling the app, and there is no change. Please help, I am not sure if it is just me or today's update is buggy.
Thanks in advance.
Solved! Go to Solution.
I can add that exactly the same happened in my husband's iphone. Nest thermostats were working fine in 7.6.1, but he when he got home and joined wifi he was automatically updated to 7.8 and he cannot see or control the thermostats anymore.
Hi kcft & rbeard79 -
I've pulled up both your accounts & have brought this issue to the attention of the correct team for troubleshooting. I will reach back out to you via the forums for followup.
Teams should be testing these updates as soon as they come out to avoid/ minimize the inconveniences that they are causing the XFINITY customers...
Hi kcft -
We are working on a fix that will be included in the next release.
I downloaded the update today and the Nest is working again! Thanks!
Hi kcft -- Thanks for reaching out & letting me know!
Anyone else who experienced the Nest issue, please try updating to the latest version of the app as this should resolve the issue for you. Please let me know if you are still experiencing errors.