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I can't see Live camera footage on LG Stylo phone

Visitor

I can't see Live camera footage on LG Stylo phone

My phone won't connect to the live camera.  It keeps saying connecting reconnecting.  But I can see the footage after video has been recorded.  PLEASE HELP

Official Employee

Re: I can't see Live camera footage on LG Stylo phone

Hi bcwsr26 - 

 

I pulled up your account & have opened a ticket on your behalf.  A tech should reach out to you directly to troubleshoot.

 

Thanks,

 

Rachel

Official Employee

Re: I can't see Live camera footage on LG Stylo phone

Hi bcwsr26 - 

 

I looked at your account & see our techs have made three attempts to get back in touch with you by phone.  They'll make another attempt to confirm your issue was resolved.

 

Thanks,

 

Rachel

New Poster

Re: I can't see Live camera footage on LG Stylo phone

I'm having the same issues but with two different phones. A note 5 running marshmellow and a s6 edge running marshmellow. Neither of the phones can connect to live footage from camera's. I can see the recorded footage. XFinity says it has to do with the marshmellow version and the version of home... I'm still waiting for a fix.. =(

Official Employee

Re: I can't see Live camera footage on LG Stylo phone

Hi crr127 -- 

 

I pulled up your account & see that you are currently using the latest version of the Xfinity Home app.  We are actively working on this issue & a fix will be released in an upcoming version of the app.  I'm sorry for the frustration.

 

Thanks!

 

Rachel