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A new version of the app is available from today from the App Store - please download it, and let us know if your camera issues are resolved. Thanks and apologies for the inconvenience.
Sorry to hear the cameras still aren't working - can you view your cameras when you're using the XFINITY Home Touchscreen or the Subscriber Portal website? Or is it just from the mobile app?
Pavon and Mrcmayberry
Can you confirm whether or not your cameras are working?
If not, please let me know your what device you have and OS version.
Great, thanks, Buckleup.
Any others still experiencing issues with cameras?
Hi ArdyE -
Can you please confirm that you're running 5.4.8 version of the Xfinity Home app? You can find the app version listed at the bottom of the Settings screen after you login. Thanks.
I have completely rebooted the system. I have removed the battery from the touch screen as well. When I test fir connectivity it says that my broadband is not connected. My wifi and my computer works fine. Can you please help?