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Home security camera on iphone 5 doesnt work

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New Poster

Home security camera on iphone 5 doesnt work

Hi

I just recently upgraded the xfinity home app (black icon) and now i cant see my cameras at home. Its just a blank screen. I deleted, redownloaded the home app, rebboot the touchscreen, unplug plug cameras, reboot modem and still i cant see the camera at home. Please help as i use these to see my kids are home or not while im at work. Thanks
Contributor

Re: Home security camera on iphone 5 doesnt work

Hi Pavon

 

A new version of the app is available from today from the App Store - please download it, and let us know if your camera issues are resolved. Thanks and apologies for the inconvenience.




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New Poster

Re: Home security camera on iphone 5 doesnt work

Just upgraded the app icon on iPhone 5 today May 16. Glad that the sound Tobble switch is back, but the video does not work now. I go to the camera and just get a blank screen for both cameras.
Contributor

Re: Home security camera on iphone 5 doesnt work

Sorry to hear the cameras still aren't working - can you view your cameras when you're using the XFINITY Home Touchscreen or the Subscriber Portal website? Or is it just from the mobile app?




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Regular Visitor

Re: Home security camera on iphone 5 doesnt work

Downloaded new app on iPad and iPhone cameras still not working just blank. Cameras working on home touch pad however. Sorry but the app is not yet fixed
Contributor

Re: Home security camera on iphone 5 doesnt work

Buckle Up - thanks for letting us know that you can view cameras from the TouchScreen.
What device do you have the mobile app on? What iOS version are you on?



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Regular Visitor

Re: Home security camera on iphone 5 doesnt work

iPhone 5 iOS 7.1.1
Contributor

Re: Home security camera on iphone 5 doesnt work

Thanks Buckleup for confirming that your cameras now work.

The solution was to wait a few seconds for the image to show up.

Are others on this thread still having issues?



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Contributor

Re: Home security camera on iphone 5 doesnt work

Pavon and Mrcmayberry

 

Can you confirm whether or not your cameras are working?

 

If not, please let me know your what device you have and OS version.

 

Thanks.

ComcastRoh




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Regular Visitor

Re: Home security camera on iphone 5 doesnt work

iOS 7.1.1 working on both iPad and iPhone
Contributor

Re: Home security camera on iphone 5 doesnt work

Great, thanks, Buckleup.

 

Any others still experiencing issues with cameras?




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New Poster

Re: Home security camera on iphone 5 doesnt work

Same issue here. Cameras only work when I'm not on the same network as the system (ie I can see my cams when on 4G). Also Thermostat doesn't update until I change a setting, regardless what network I'm connected. Latest iOS via latest app version.
Official Employee

Re: Home security camera on iphone 5 doesnt work

Hi ArdyE -

 

Can you please confirm that you're running 5.4.8 version of the Xfinity Home app?  You can find the app version listed at the bottom of the Settings screen after you login.  Thanks.

New Poster

Re: Home security camera on iphone 5 doesnt work

I have completely rebooted the system. I have removed the battery from the touch screen as well. When I test fir connectivity it says that my broadband is not connected. My wifi and my computer works fine. Can you please help?