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Home security app

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Regular Visitor

Home security app

At least once a week the home security app won't connect. I get connection error messages. What is happening? Can someone explain why this happens?
Official Employee

Re: Home security app

Hi Davecook329 -


I apologize for the frustration that this has caused. We recently experienced an issue that would result in errors for users like you've described.  We’ve been able to restore service to the Xfinity Home mobile app and we expect that all users will regain functionality.


I know you've said you experience issues like this weekly -- can you tell me more about the ongoing issues you are experiencing?  Only the 21001 errors?



Regular Visitor

Re: Home security app

I never really kept track of the error codes. All I know is that it happens at least once a week. I will start writing down the errors..