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Home app received email 9 hours after system disarmed

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Home app received email 9 hours after system disarmed

Got alert that panicked me till I realized it was 9 hours late in delivery.
Now trying to login and keep getting errors, deleted app from phone and reinstalled- keeps saying error. Reset the keypad- nope still error
Reset the password- still error. Darn thing just won't open up at all . Right now it useless.
Official Employee

Re: Home app received email 9 hours after system disarmed

Hi JLNintzel


We're currently experiencing an issue that is affecting the Xfinity Home Mobile App & Subscriber Portal.  Our engineers are actively working on restoring full App & Portal functionality.  I am adding your name and account to a ticket to confirm your issue is resolved once we've issued a fix.  I will provide updates as they are available.  I apologize for the inconvenience and thank you for your patience.
 
 
Thanks, 
 
Rachel